Last Update: 04/05/2026 at 2:50 PM EST
Heat Pump Failures Trigger Consumer Backlash
Coverage from The Times, The Guardian, and others
Articles
3
Latest Article
02/01
Active Days
18
Executive Summary
Faulty UK heat pump and retrofit work leaves homeowners with damage, higher bills and weak redress, intensifying calls for stronger safeguards
- Consumers report botched heat pump, insulation and solar work under ECO schemes in England and Wales
- CES collapsed after the government ended ECO on value for money grounds
- Homeowners say poor workmanship caused roof damage, flooding, damp and ineffective heating
- Some households have faced large repair bills and long delays while seeking redress
- National Energy Action says people are forced through complex insurance and accreditation routes
- Critics warn the Warm Homes Plan must add clearer consumer safeguards and simple complaints handling
Quick Facts
- What: Faulty heat pump and retrofit work left homes damaged
- Where: England and Wales, including Gloucester, Cornwall and Anglesey
- Why: Weak oversight and redress left consumers stuck with failures
- Who: UK homeowners, installers, charities and government officials
- When: Problems surfaced after ECO ended and CES collapsed
Coverage Timeline: 18 Days
Featured Article
In the UK, households report botched ECO funded heat pump and retrofit installations after contractor Consumer Energy Solutions collapsed and the government ended the Energy Company Obligation scheme.
Additional Articles
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In the UK, Money at The Times reports in 2025 that weak installer standards and oversight leave many heat pump owners facing higher heating costs.
The UK government this week announced a 15bn pound warm homes plan funding low-carbon heat pumps, solar, batteries and insulation across the country.